October 22, 2021

First with the Alderney News

States of Guernsey guidance on contacting Covid services

2 min read

The States of Guernsey has issued a series of guidelines to follow for anyone trying to contact them in relation to Covid 19.

The States has been deluged with calls and emails today – the first working day since lockdown was announced on Saturday.

They are asking people to ensure that when they do email or phone, that they are contacting the relevant service for their particular enquiry.

The guidance runs as follows. For:

Possible contacts of a positive case

If you think you are the contact of a positive case, DO NOT call. Contact tracers will contact you, if you are a genuine contact.

COVID-19 symptoms

If you have COVID-19 related symptoms please call the clinical helpline on 01481 756938 or 01481 756969. Phone lines are busy at times but please wait and call back again. Please do not call or email Public Health directly if you find these numbers are engaged.

Questions about lockdown rules and other non-clinical questions

If you have questions about what you can and can’t do during lockdown, please call the non- clinical helpline on 01481 717118 or email covid19enquiries@gov.gg.

Ship and Crown between 18th and 20th January

If you were in the Ship and Crown pub or Crow’s Nest restaurant between the 18th and 20th January, please email testresults@gov.gg. Please DO NOT call, we will contact you if necessary.

Emergency healthcare

If you need healthcare or treatment for another reason, please still contact your GP or call an ambulance or attend the Emergency Department as you normally would.

Financial support

If you need financial support for yourself, your family, your business or your employees, these details will be released during this week. We will make a further announcement on Tuesday 26th January.


We know that people will generally feel concerned, and will feel a need to do something. But please do not call or email unless you genuinely need to, and please direct your call or email to the appropriate area as set out above, as this will help our teams work faster to keep the community safe.

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